(This website is run by Picardi Hotelle (Pty) Ltd, trading as Rebel Wine Warehouse – Reg No 1920/006396/07)

 

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1. GENERAL

When you click to make a purchase with us, legal obligations arise and your right to a refund of monies charged to your credit card (or paid by any other agreed method) is limited by these Terms & Conditions.  

By completing payment for a purchase you are deemed to have read and accepted all Terms & Conditions that apply to that purchase.  

 

If you have any questions, please contact us **before placing an order**:  

Tel 0827119781 Email benjamin.ka@picardirebel.co.za

 

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2. RETURNING UNSUITABLE GOODS

If you wish to return your purchase because you find it unsuitable:

• Notify us first – preferably while the courier is still present – by phone or email quoting your invoice number:  

Tel 0827119781 Email benjamin.ka@picardirebel.co.za  

• We will arrange for the goods to be returned via our courier company.  

• Returned items must be:

 – in their original unopened packaging,  

 – complete with all accessories, and  

 – in a **resaleable condition**.  

• Once the goods have been received back at Rebel Wine Warehouse and inspected, we will **replace the product or refund the purchase price** **less the original delivery fee.**  

• A **10 % handling / administration fee** may apply to discretionary returns.

 

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3. QUALITY COMPLAINTS

For quality-related concerns please contact us immediately:  

Tel 0827119781 Email benjamin.ka@picardirebel.co.za  

Return the product with as much remaining content as possible so that it can be sent to the supplier for testing and resolution.

 

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4. INCORRECT PRODUCT DELIVERED

If the incorrect product is delivered to you in error (i.e. not the item ordered), **do not open or remove it from the original packaging.**  

Promptly contact us at the above number or email so that we can collect the incorrect product and deliver the correct one at no additional cost.

 

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5. BREAKAGE & INSURANCE

Rebel Wine Warehouse cannot accept responsibility for breakage of products by the courier company once dispatched.  

Customers have the option to **insure their order at their own cost** during checkout or by special arrangement.

 

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6. REFUNDS

• All goods and services supplied by Rebel Wine Warehouse are subject to availability.  

• In cases of unavailability we will refund the client in full within **30 days**.  

• Customer-initiated cancellations will attract a **10 % administration fee.**  

• Approved refunds will be processed to the **same card used for the purchase** or, where appropriate, to a valid South-African bank account by EFT within **10 working-days** after the returned goods have been received and checked.

 

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7. FRAUD PREVENTION

Rebel Wine Warehouse reserves the right, for fraud-prevention reasons, to refuse processing of any payment or to cancel any purchase in full or in part.  

If we cancel an order after you have paid, we will refund the cancelled portion promptly.

 

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8. SALE CONCLUSION

A sale is only deemed **concluded – and ownership passes – when the goods are delivered to you or released for collection.**  

Order-confirmation emails or proof of payment do not on their own constitute acceptance of the order.

 

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END OF REFUND & RETURNS POLICY